课程名称：Master of Information Systems Management - Service Management
授予学位：硕士学位(Masters)
授予机构：Carnegie Mellon University
学院：H John Heinz III College, School of Information Systems and Management
课程介绍：
This program educates students in the sourcing, provisioning, and management of services. This is an under-studied yet critical skill set in the U.S.s ever growing service economy. Carnegie Mellon is the birthplace of the Capability Maturity Model that helped revolutionize IT service delivery. This concentration emphasizes global outsourcing, project and risk management, contracting and negotiations, performance and quality measurement and improvement.
国际学生入学要求：
Students tend to have a non-liberal arts undergraduate background that can vary from engineering, to IS, to physics. They must take 180 units of coursework which is the equivalent of 15 semester-length courses are to be completed in three semesters and possess an overall grade point average of 3.0. International students whose native language is not in English should have the Test of English as a Foreign Language (TOEFL) with a total score of 620 (260 computer-based test or 74 on the Internet-based test) and a minimum IELTS score of 7 is required for admission.
课程安排：
95-703 Database Management, 95-712 Object Oriented Programming in Java, 95-705 Telecommunications Management, 95-796 Statistics for IT Managers, 95-717 Professional Writing, 95-718 Professional Speaking, 95-806 Managing Service Organizations, 95-808 Project Management , 95-702 Org. Communication and Distributed Object Technologies, 95-715 Financial Accounting, 95-716 Principles of Finance, 95-760 Decision Making Under Uncertainty, 95-790 Negotiation, 95-837 IT Global Sourcing, 95-838 Sourcing Management, 95-839 Capability Improvement for Service Organizations, 95-810 Managing In A Virtual Environment, 95-710 Economic Analysis, 95-720 Information Systems Project, 95-722 Digital Transformation, 95-762 Privacy in the Digital Age, 91-843 Power and Influence